Frequently Asked Questions ❓
What types of products do you offer?
We offer a selection of refined decorative objects and designer candles. Our range includes items to create warm, modern or soothing atmospheres, to transform your interior into a true haven of peace.
How to place an order?
To place an order, browse our site, add the desired products to your cart, and then follow the on-screen instructions to complete your purchase. You can create an account or checkout as a guest.
What payment methods do you accept?
We accept payments by credit card (Visa, MasterCard, American Express), PayPal and other secure payment methods available on our site that you can find on the purchase page.
What are the delivery times?
Delivery times may vary depending on several factors such as product availability, order processing times, and shipping times. Orders typically ship within 2 days of placing the order, and may take 7-15 days to be delivered from China.
How do I track my order?
Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this number to track your order online on the carrier's website.
You can also insert your tracking number on the following platform: parcelsapp.com/fr
Can I return a product?
Yes, you can return a product within 14 days of receipt. Products must be returned in their original condition and with their packaging intact. For more information on returns, please see our return policy on the website.
What should I do if I receive a damaged or defective product?
We apologize for any inconvenience. Please contact us immediately at contact@sensorydc.com with photos of the damaged or defective product, and we promise to resolve the issue as soon as possible.
Do you offer customization options?
At this time, we do not offer product customization. However, we invite you to check back regularly to discover our new collections and options.
How to contact customer service?
You can contact a member of our team of decoration experts by email at contact@sensorydc.com or via the chat bubble visible on the pages of our site. We are available from Monday to Sunday, from 10 a.m. to 5 p.m.
I want to know more about a product before ordering
To learn more about our products, check out the detailed descriptions on our website or contact our team of experts with any additional questions.
Where do your wonderful products come from?
Our products are manufactured in China, where we work closely with selected suppliers to ensure their quality and design. We are committed to offering stylish and well-designed items that meet your expectations. If you have any additional questions about the origin of our products or their specifications, please do not hesitate to contact us.